Refund policy

Return & Refund Policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at danielabraga.info@yahoo.com to receive the return form and the address of our inspection logistics centre.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

You can always contact us for any return-related questions at danielabraga.info@yahoo.com.

Note: Return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalised items), and personal care goods (such as beauty products or underwear). We also do not accept returns on hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return your current item. Once the return is accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period (European Union)

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition as received: unworn, unused, with tags attached, and in its original packaging. You will also need to provide proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at danielabraga.info@yahoo.com.